GovernIT

The first part of this series provided an overview of the PMO, types of PMOs and typical functions.

The second part looked at the role of PMO in setting up and monitoring Change Management processes and activities.

This post looks at the Quality Management/Assurance responsibilities of the PMO.

Quality Management is a less-emphasized function of the PMO. In large IT organizations, primary Quality guidance is provided by a centralized Quality function and actual implementation guidance by the PMO. For smaller IT organizations, the PMO.

However, it is important that the PMO incorporate the Quality Management aspects into its guidance and governance systems, since process-orientation can bring in discipline and streamline all activities in the Programs/projects.

The key responsibilities of a PMO for Quality Management include:

Setting up quality standards if none exists or tailoring organizational standards
Provide guidance on defining acceptance criteria to measure successful completion of the project
Provide guidance on setting up Program and project specific metrics for monitoring, tracking progress and quality
Schedule, conduct and review Program and project audits to ensure they are following the guidance provided by the PMO.
These aspects can be detailed out in a Quality Management Plan. A well-structured QM Plan can help the Program/Project adhere to the accepted practices in their projects. In addition, the PMO may also provide
Quality management support to projects through a dedicated team of people.

A typical QM Plan will have the following Table of contents (sections):

• Reference to organizational processes (if available)
• List and reference to any adaptations to the organizational processes, templates and checklists
• List and reference to program/project specific processes, templates and checklists
• List and reference to all standards/guidelines (including technical, industry-specific regulations, domain etc)
• Release Reviews performed by the Quality function before any customer/production release
• Program/Project specific metrics and tolerances
• Work product reviews that will be performed by people in the Quality function
• Tools and techniques used for Quality activities
• Defect prevention, causal analysis activities and techniques
• Reports and Dashboards
• Frequency and timing of project reviews and audits by the Quality function

If you have implemented the Quality Management function as part of the PMO, we would love to hear your experiences and challenges.

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Over the years, the management of IT projects has evolved considerably. Project Managers managed and delivered projects, regardless of size. However, with increasing complexity of IT projects, it was becoming difficult to deliver projects on time, within budget and with acceptable quality levels.

Project Management began to be studied as a separate discipline and project management activities and skills were codified as Frameworks. Some well-known Project Management frameworks currently in use are the Project Management Institute‘s PM Body of Knowledge (PMBOK) and PRINCE2.

With IT receiving more attention (much negative too), standards, planning and tracking became important to organizations. Setting up standard project management practices, oversight of plans, tracking and reporting became a priority. Thus was born the Project Management Office (PMO).

Programs got their own Program Management Office and now there is the EPMO – the Enterprise Program Management Office, a corporate level PMO that sets standards for Programs across the organization.

The role of a PMO has grown so important that it is listed as one of the roles in the RACI matrix in COBIT 4.1, the commonly used framework for IT Governance.

But the basic activities/responsibilities of the PMO remain consistent in principle, if not in scale. Some of the typical PMO activities include:

• Program and Project Planning
• Tracking
• Risk Management
• Financial Management and Reporting
• Change Management
• Staffing andTraining
• Quality Management

Based on the organization, the functions of a PMO may include other activities not listed above.  It is becoming increasingly clear that using a PMO can improve the project delivery performance, provided we know where and how to use it.

In an entry at CIO.com, Jim Vaughan discusses this issue in “Developing Your Project Management Office (PMO)”

We will look at some of the activities of the PMO in more detail in the next few posts. If you have some links of blogs, articles or whitepapers that document any of these aspects or you have some links to some templates, please share them with the community. You will receive an attribution with your name and website.

Before you leave, here is a good link for you. Download TenStep’s white paper (pdf) on building a PMO

Merry Christmas

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